5

I was visiting Chicago for the weekend from Michigan in my 2008 Audi A4. I experienced some strange sounds under the vehicle like something was broken or came loose. The nearest Audi dealership was closed so my local friend sent me M&R’s info from previously living in the Lincoln Park area and it ended up being an extremely satisfying and relieving experience. Not knowing a ton of about cars or luxury vehicles, Mike Jr. carefully diagnosed and fixed the issue giving me a couple options for repair based on time, urgency and price. He also essentially gave me a full ‘physical’ of other things he saw since my car has over 100,000 miles in terms of the next type of maintenance and upkeep. I felt very confident that Mike took great care of my car and trusted his expertise and knowledge, he even showed me pictures of the underbelly. I will definitely return to M&R Imports if I have issues with my vehicle again in the Chicago area. Thanks so much, Mike!

Good day Amanda, we sincerely appreciate you taking the time to share your feedback about our family establishment. We also want to thank you for your patience because sometimes explaining the repair options can be a bit overwhelming especially when one is out of town, We are happy your road trip back home was harmonious. We look forward to seeing your Audi Quattro next time you come to visit Chicago. Best In Health, The M&R Team

- M&R Car Import Service II, Inc.
5

THE OFFICE STAFF AND VERY FRIENDLY ABD PROFESSIONAL. MIKE JR DID A AMAZING JOB EXPLAINING EVERYTHING THAT WAS WRONG WITH CAR . UNFORTUNATELY HE COULDN'T FIX MY CAR BECAUSE IM IN WARRANTY WITH CHEVY BUT I DO LOOK FORWARD TO DOING BUSINESS WITH THEN IN THE FUTURE !!!! THANK YOU :)

Happy Saturday Shounice, we are very grateful for sharing your experience and most of all your time during the explanation of the pending Check Engine Lamp, Engine Oil leak, Failed Battery Load Test and Coolant Leak(s). Keep us posted should you need any further guidance/assistance. We look forward to building a long term relationship with your family's vehicle even after CarMax / Maxcare Service Contract expires. We are always a text/email/phone call away, be safe! Best In Health, The M&R Team

- M&R Car Import Service II, Inc.
5

I took my 2000 Beetle in to have a bulb replaced because they were much more conveniently located than my other mechanic. Was so impressed with the service that I've taken it back for other service and will continue to do so.

Hello Ken, we appreciate you sharing your 5-star feedback about our establishment. Please know that our team appreciates you entrusting us and feel privileged to service your Volkswagen. We look forward to seeing you at your next scheduled factory maintenance service interval. Hope springs enteral! Warm Wishes, The M&R Team

- M&R Car Import Service II, Inc.
5

I went to M&R because my exhaust pipe cracked and my traverse was making a super loud noise! It was my first time there and from the moment I walked in I was greeted, asked what was wrong, they wrote every detail down. They called me every time when they had a new update, my truck was ready when they said it would be ready. I wasn’t given the run around at all. They also found things wrong with my truck that I didn’t even know was wrong with it! But they always called before working on it and asked permission!! I highly recommended them!!! Mike Jr was awesome!!!

Good day Priscilla, we really appreciate you taking the time to share your feedback about our family business. We also want to thank you for your patience because sometimes dealing with any/all vehicle service contracts can be time consuming. Look forward to your next service visit. As well as providing you and your vehicles with more five star experiences. Stay warm! Sincerely, The M&R Team

- M&R Car Import Service II, Inc.
5

Jumped my car for free, amazing service!

Ben we were glad we could lend a helping hand. Keep in mind should your vehicle need any additional attention. Give us a call and we’ll set up some time to test your charging system along with an over all health wellness inspection,all the best. Stay warm! Cheers, The M&R Team

- M&R Car Import Service II, Inc.
5

Brought my ML350 there for break service. Very friendly staff, great service. Great location with L stop just a block away, easy accessible while my car was in the workshop. First visit and will definitely bring my car there again for future services.

Good day Sek Yeong, it was nice meeting you and servicing your Mercedes Benz was our pleasure. We sincerely appreciate you entrusting our establishment and look forward to seeing you at your next service interval or even if it’s just checking the engine oil level. Kind Regards, The M&R Staff

- M&R Car Import Service II, Inc.
5

Mke Jr. and is team at M&R are top notch. Always responsive and fair. I wouldn't go anywehre else.

Beth thank you for sharing your feedback. We appreciate your family entrusting our team and feel privileged to service all of your vehicles. It's always a pleasure to assist in any way we can, stay warm and blessing to mom back home. Kind Regards, The M&R Team

- M&R Car Import Service II, Inc.
5

I cannot day enough great things about M&R! I don’t think we’ve had that kind of service ever! They knew we were in a pinch with JUST buying a car and having issues the NEXT day and they knew we needed the car to drive our kids to school the next day. Not only did they answer the phone after the shop closed the night before, but they squeezed us in first thing in the morning and offered solid advice about the overall car condition and the most amazing part was they offered to drop the car off when it was done since it was later and we had kids (although my husband was able to come get it), and they washed the car and cleaned it for free better than most car washes! That is the best service we have ever had!

5

Mike Jr. is quite literally the best mechanic I have ever interacted with. I typically get some stress from dealing with auto shops - worrying about getting ripped off, etc - but doing business with Mike Jr. is the exact opposite. I can't say enough positive things about this place - get your car fixed here.

Tyler know that it was our pleasure to serve and assist you and your vehicle. We look forward to your Pre-Purchase Inspection on the replacement vehicle. All the best in your search and keep in mind should you decide to down grade/upgrade into a Bugatti, Maybach or even that Audi R8. We service them too, Cheers! Warmest Regards, The M&R Team

- M&R Car Import Service II, Inc.
4

Highly recommended by a friend. So far the repairs seem good. I appreciated going over photos of the problems together, and the warnings about what may need service next (without pressure.) No reason for not giving a 5th star other than I usually reserve that for companies that I've worked with a long time. I think I'll be going in soon for a new problem, so that will give me more time to leave a longer-term review;)