5

I would highly recommend M&R Car Import Services to anyone needing repairs to their car. The owners are very knowledgeable and friendly. My vehicle was done when promised. I cannot praise them enough.

Good morning Dave, thank you for taking the time to share your service experience with us, we welcome any/all feedback. It was a pleasure working on your Vw Altas SUV. Acquiring run flat tires prove to be a bit challenging but after the the Four Wheel Alignment everything was satisfactory, much appreciated your patience! We look forward to serving you and your family general maintenance & repair on your BMW’s. Our team was thankful for your generosity, cheers! Kind Regards, M&R Service Team

- M&R Car Import Service II, Inc.
5

Good morning Maura, thank you for sharing your 5-Star experience on your most recent service visit with your Mini Cooper S. We sincerely appreciate any/all feedback. Glad to have resolved your “Service Engine Soon” indicator. Restoring the acceleration that the Cooper S model is known for and keeping it out of limp home mode! Enjoy the spring and we’ll see you and your next scheduled service interval, cheers. All The Best, M&R Service Team

- M&R Car Import Service II, Inc.
5

This is my first time here, but it will not be my last. The customer service was impeccable. I was recommended to visit M & R from another car establishment who couldn't help me. They did a perfect job, and could not have been any more accommodating.

Hello Sue, we appreciate you for taking the time to share your recent service experience. Thank you for entrusting us with your Porsche SUV, happy to know that our team meet/exceeded your expectations too! We look forward to your next annual routine maintenance service visit, cheers! All The Best, M&R Service Team

- M&R Car Import Service II, Inc.
5

4

Overall I was pleased with my service, though their prices are a bit high and their communciation is poor. It took an additional day because they received the incorrect part and I didn't find that out until I called at the end of the day. They promised it would be ready by 3pm the next day and when I called at 1:30pm to confirm I was told it wasn't going to be ready until 5 or 5:30. They did manage to finish on time when I explained that I needed my car by the previously promised time. Had they contacted me earlier to tell me there was going to be a delay, I might have been able to figure something out, but with that short of notice, I couldn't.

5

I've had nothing but great experiences at M & R! They have always provided reasonable, knowledgeable quotes. They've gone above and beyond in their customer service, even offering to drop my car back off to me since I live close by. Highly recommend for any auto repair needs!

5

Couldn’t have had a better experience. Everyone I interacted with was incredibly kind and helpful. They were so thorough and did a fantastic job repairing my car. I won’t go anywhere else.

5

This is the repair shop I trust most in Chicago to repair my 2009 Audi A4. I needed a headlight replacement and they were able to provide quotes on both OEM and aftermarket lights, rather than just suggesting the more expensive option. I took my car in before work and was able to grab it the same day on the way home from work. I will continue to use this repair shop to service my car. Thanks, Matt

Hey Matt, we sincerely appreciate you taking the time to share your recent service experience. We pride ourselves on transparency and serving our Lincoln Park neighbors by always offering any/all cost effective option especially when quality is not compromised. We look forward to your next electronic engine mount(s) appointment, it was our pleasure working on your European automobile and keep protecting the value of your vehicle. Hope spring is eternal! All The Best, M&R Service Team

- M&R Car Import Service II, Inc.
5

Michael Jr and his crew were incredibly amazing! They helped with towing to their location when the first auto center couldn't do the repair. I live out of state and they worked as fast as they could and were very on top of the communication. The work is great and follow up on the work is already scheduled! They are incredibly paitent with their customers and understand the frustrations unexpected issues give their customers and do an amazing job keeping themselves and the customers calm. I will definitely be using them if needed, in the future.

Good day Brittany, We would like to express our gratitude for sharing your most recent service experience at our facility. It was our pleasure serving you and your family. We would've loved to had a quicker turnaround but when filling a claim with some extended service contract companies, it tends to extend the process but we were happy to follow it thru and thanks for understanding their CVT Transmission inspection process. Ultimately we were very happy on how the vehicle shifted and being sound-free too! We look forward to see you at your next scheduled appointment and blessings to you and your family. Best In Health, Team M&R

- M&R Car Import Service II, Inc.
5

Michael Jr and his crew were incredibly amazing! They helped with towing to their location when the first auto center couldn't do the repair. I live out of state and they worked as fast as they could and were very on top of the communication. The work is great and follow up on the work is already scheduled! They are incredibly paitent with their customers and understand the frustrations unexpected issues give their customers and do an amazing job keeping themselves and the customers calm. I will definitely be using them if needed, in the future.

Good day Brittany, We would like to express our gratitude for sharing your most recent service experience at our facility. It was our pleasure serving you and your family. We would've loved to had a quicker turnaround but when filling a claim with some extended service contract companies, it tends to extend the process but we were happy to follow it thru and thanks for understanding their CVT Transmission inspection process. Ultimately we were very happy on how the vehicle shifted and being sound-free too! We look forward to see you at your next scheduled appointment and blessings to you and your family. Best In Health, Team M&R

- M&R Car Import Service II, Inc.