5

I am at true awe at M&R and their diligent and attentive staff members. As an ex-employee and now customer at M&R, I can say that they truly do go above and beyond to make sure that their customers are always satisfied. During my time at M&R, I was able to see the amount of hard work and dedication that Mike Jr. and his staff put into ensuring that every customers’ needs are met in a timely and professional manner. As an employee, I was able to get a glimpse “behind the scenes” and was able to experience how much effort is put into ensuring that every customer's concerns are addressed in a timely and efficient manner. All ranging from getting parts, insurance claims, phone calls, tows, late-night service calls, working on vehicles until 12 AM at times!! and so much more. Whenever I have an issue with my car or even just a question Mike Jr. is always helpful and willing to take a look/do repairs on my vehicle on the same day if possible and he always talks me through all the issues/repairs. I am more than satisfied with the efficiency that his team and himself work with, as a college student at U of I, I am not in the city for long and am often crunched on time but Mike Jr. and his team always ensure that I am able to have my car in the most time-efficient manner so that I may return back to campus on time for classes, I am glad that they value and consider my time as they do with all their customers. If you are looking to support a small family-owned business or plainly searching for a trustworthy and efficient place to have your vehicle serviced M&R is definitely the place to go!

5

Great family-run auto shop with a very personal touch. When I failed my emissions testing, they were able to help get everything fixed and even took my car to get tested and put the city sticker on my car. Saved me significant time and stress.

5

I can’t say enough good things about Mike and his team. I was recommended this independent shop when my VW dealership could only replace and not repair an expensive part. Mike and team have done a great job keeping my car running for the past five years. I trust the repair options provided as well as the quality of their work and professional advice. They always go the extra mile!

Good day Catherine, thank you for taking the time to share your thoughts. M&R values hearing our clients' feedback. We would also like to thank you for your business. We sincerely appreciate the acknowledgment of our team's hard work and strive for quality workmanship along with top-notch service. We work endlessly to provide efficient and cost-effective services to our clients anytime it's applicable. We are happy to hear that your Vw Valvebody Assy. proved to be successful instead of the entire Automatic transmission. As Always we look forward to seeing you during your next scheduled service visit. Blessings to your mom and bonjour. Kind Regards, The M&R Team

- M&R Car Import Service II, Inc.
5

Excellent communication about diagnosis and progress updates. Car runs like new after major work done that wasn’t cheap; but I never felt cheated or that I was getting up charged. The wash and interior cleaning was “free” and better than that received at detail shops.

5

I got my car back on the day it was brought in. Also they looked for the place to put 2 rubber plugs that were in the car when I got it. The package the plugs were in said they had to go someplace and I appreciated the effort they made to try to find out where the plugs went.

5

excellent communication, fast service, highly recommended

5

Have been coming back to M & R since the mid '70s. Mike Sr. and now Mike Jr. are as reliable as the day is long.

5

Great service! My car was stuck parked on the side of the road and they facilitated the whole process from tow to repair. Since the car was so close to their shop, they provided a courtesy tow service. The repair costs were very reasonable and I would definitely use their service again.

Tyler, thank you for taking the time to share your thoughts. M&R values hearing our clients' feedback. We would also like to thank you for your business. We were glad to be of assistance. We were glad that everything work out on your Infiniti G37 All Wheel Drive. We appreciate your support. at M&R we work endlessly to provide efficient and budget friendly services to our clients and are happy to hear that you will continue to trust us to serve all your vehicle needs. Enjoy the fact you’ll be avoid getting any more “no front plate parking display “ violation(s) Kind Regards, The M&R Team

- M&R Car Import Service II, Inc.
5

Mike Jr. and his team were incredibly easy to work with, and accommodated our need to quickly repair a broken window. Great communication throughout the process, and advice on how to best handle an unfortunate situation.

5

They took me in on super short notice. Fixed my car and didn’t charge me an arm and a leg. Super friendly staff as well.