4.5

M&R is a family owned company and they give you the care that a good family member or friend would give you. Mike and Mike Jr. take care of their customers. They have great insight and they're a great place to go for a pre-buy inspection before you make your buy.

5

I am surprised at the number of bad reviews this business is getting. I live nearby and have used them several times with great results. The first time was a cracked windshield, which they promptly repaired at a competitive price (I called around to several dealers and it was essentially the same as the lowest bidder). On our second visit, we had a very narrow window in which to get our plates mounted because we had to catch a flight, and the owner's son, Mike, dropped everything to install the brackets and the plates. It took 15 minutes out of his day, and he didn't even charge us anything. The people at the front desk were very friendly and worked to accommodate my schedule. Some of these reviews are complaining about price. I would say that you may be able to find better deals in some parts of the city, but given the convenient location and excellent personalized service, I will always go back to M&R. Even if it means paying an extra $50. I know the job will be done well, and there is highly accountability (given it is a family business); which is hard to find in a car repair shop these days.

5

I have been a customer for over five years and I have NEVER been disappointed with their service. The mechanics do excellent work, everyone is professional and super friendly and the prices aren't bad at all! M&R goes above and beyond to make sure your car receives the best repair service (they even check my oil, tires and fluids for me which I really appreciate!) I highly rececommend their business.

4

hmmm, i am not sure about all those negative reviews here; such complaints aren't warranted for my experiences at M&R; i have been going here for more than 8 years, with two different benzes, and except for the occasional (and minor) mis-step, i have had nothing but GOOD experiences with this family-run, small and hard-working group; in my judgment, the moran family and the guys who work for them are very conscientious of my needs, have taken excellent care of my cars (including some major repairs) and do routine maintenance just fine; my fluids are always topped off, the air pressure checked and adjusted, any messes cleaned up, etc; they go out of their way to get me a loaner when i need one, show me the parts they're going to use, and explain in detail what work needs to be done and how they're going to do it; if i spend a lot of money there, it's because i drive mercedes, not because they charge a lot (i have comparison shopped and their prices aren't any higher than others' for the same work); most issues that i have had over the years are about lack of or break-downs in communication - sometimes my own; the main point is that a relationship with an auto mechanic is 100% about trust, and the moran family has mine; that is a difficult thing in today's world - and when you drive an expensive car - but it's crucial.

5

Chris and the rest of the family at M&R are the best. From their personal service to the quality of their work I couldn't be happier. When I lived nearby they would even park my car back in my garage when they were done. Now even though I live a little bit further away, I still come for their sound advice and quality work. I started taking my car here after becoming totally disillusioned with the dealership and I haven't looked back.

4

Hmm... Not sure why there are so many negative posts. I have used them several times, and they have been nothing but great to work with. Their work is always perfect (and my car has been in a couple of bad wrecks). I have never been nickled or dimed, and I find their pricing to be competitive.

4

I've been to M&R about half a dozen times and I have always had great service. The staff is very nice and will take the time to explain the problem to you. They will also tell you if a repair is essential or if you can put it off for a while. They always keep you informed of the status of your car and the repairs tend to be completed in only a day or two.

5

I cannot say enough wonderful things about M&R Import Car Service. I used to live a few doors down from them, and not only did they always fix my car well and in a timely manner, but the owners often asked if they could help me with my groceries or anything else I needed. When I would go on vacation, they watched my car. One time, they even washed it for me. After I moved to another neighborhood, I put them in my cell phone and frequently called on them for some car help. M&R is a family run business. Mike Senior, the owner, is wonderful, as is his son Mike Jr and daughter Patty. Chris is also great. I recommend M&R to anyone who wants a great job done for a reasonable price!

5

This place has great, honest service. They charged me about 30% less than the place that I'd been referred to by my dealer. They were prompt & accommodating and extremely friendly. I am very pleased with their services!