5

Good service.

5

This was my first time here and I came because you are Repair Pal certified and I have a service plan with MaxCare that goes through them. I brought the car in for a 3 pm appointment, was able to drop it off between 3:15 & 3:30 and was told the car would be ready after the oil change that I wanted by 4:30. It was ready shortly after 4:30 pm and I picked it up then along with the required paper work. My experience was fine.

5

Great customer service and attention to detail. Able to explain technical automotive information in easy to understand terms.

5

I was looking at a 2015 M3 for sale in Chicago. Being 900 miles away meant I could not verify it’s exact condition myself and wasn’t going to send lots of money to a stranger without knowing more. I found Michael at M&R and thanks to his shops thorough PPI I was able to make an informed decision. I was sent pictures of all concerns no matter how minor they were. The charge was very reasonable. Actually less than I thought it would be. I was so pleased with the value that I actually paid a little extra to say thanks. Unfortunately I am too far away to use them on a regular basis but for you local folks there should be no doubt on where to take your European car.

Karl we appreciate you taking the time to share your thoughts. Our family business values hearing our clients' feedback. We also would like to thank you for your business and patience with us and hope you are able to enjoy your newest Ultimate Driving Machine as I'm sure your family will enjoy that vehicle tremendously. Our warmest wishes to the entire Troy family over the Holidays, and remember it's always safer to keep your driving speed under the "speed of light." Enjoy!

- M&R Car Import Service II, Inc.
5

Mike and the rest of the team at M&R were great. I had failed my emissions test and they diagnosed the issue, and ensured that my car passed. They even helped me obtain the new license sticker to save time and hassle on my part, which was great. They also did a full assessment of my car so I know what may need fixing or attention in the near future. All repairs and costs were communicated up front and in advance of any work done. These guys are great and I will definitely be back for any work that I need done in the future. Thanks guys and happy holidays!!!

5

Mike and the rest of the team at M&R were great. I had failed my emissions test and they diagnosed the issue, and ensured that my car passed. They even helped me obtain the new license sticker to save time and hassle on my part, which was great. They also did a full assessment of my car so I know what may need fixing or attention in the near future. All repairs and costs were communicated up front and in advance of any work done. These guys are great and I will definitely be back for any work that I need done in the future. Thanks guys and happy holidays!!!

Jen, we appreciate you taking the time to share your thoughts. Our business values hearing our clients' feedback. We also would like to thank you for your business and hope all is going well with your Mini Cooper. Have a wonderful holiday season as well and hopefully you add to your international coin collection soon!

- M&R Car Import Service II, Inc.
5

As always the service was attentive and complete

5

Once again, the Mike's have outperformed expectations. The body work done was great, and the work was completed ahead of schedule.

5

Extremely professional and knowledgeable in foreign car repairs no matter how small or large the job is.

5

I am a repeat customer. Mike, Eli and the folks at M&R continue have once again provided me with excellent technical work and customer service. Will not hesitate to return in the future.