5

I think it was the hottest day of the year when my mini van overheated and broke down. They quickly diagnosed the problem and prepared a quote that was really fair and easy to understand. The work done sooner than they quoted! It's been 6 months and I still remember my experience there and my mini van still works great!

5

We were traveling from out of town for the 4th of July weekend when our car broke down in the city. M&R was super quick at diagnosing our car and helping us get on the road as quick as possible. They were really friendly and priced right. We had a great experience and wish we lived closer so they could do all our auto work in the future!

We appreciate you taking the time to share your thoughts. Our business values hearing our clients feedback. We also would like to thank you for your business and patience with us and hope all is going well with your vehicle. It was our pleasure to get the vehicle back up running. We send our warmest wishes to the entire Williamson family over the Holidays and Happy New Year!

- M&R Car Import Service II, Inc.
5

I took my car in for what I thought were going to be minor issues. Well, an 18-year-old car does not have "minor issues" forever. The guys at M & R caught some maintenance work that needed to have been done immediately, if not sooner, given that I make a 500 mile round trip roughly every 5-6 weeks, and it's winter. They gave me a list, with prices of both parts and labor, as well as the relative urgency of each part that needed repair. I Googled the repairs, and the estimates that came up were spot-on to their quote. They are right near the Brown Line, but they sent someone to bring my car to my place, and I drove him back and picked up my receipt. I have since made one of my Wisconsin runs, and everything is perfect. I would absolutely go back, and will recommend them to anyone who needs a good car repair shop.

5

M&R was fantastic. My car had consistently had my engine light on and could not pass the state Emissions test. M&R provided a seamless experience from beginning to end. I made an appointment over the phone, they were expecting me when I came. That evening I was provided an assessment of how much the repairs could cost. They were able to turn around the care in ONE day (overnighted the parts). Also they were able to directly report my Passed status after the repairs to the state and renew my city sticker (for the standard cost) all at once. Mike Jr. and his staff were fantastic - I would come back to these guys any day of the week.

5

Good service.

5

This was my first time here and I came because you are Repair Pal certified and I have a service plan with MaxCare that goes through them. I brought the car in for a 3 pm appointment, was able to drop it off between 3:15 & 3:30 and was told the car would be ready after the oil change that I wanted by 4:30. It was ready shortly after 4:30 pm and I picked it up then along with the required paper work. My experience was fine.

5

Great customer service and attention to detail. Able to explain technical automotive information in easy to understand terms.

5

I was looking at a 2015 M3 for sale in Chicago. Being 900 miles away meant I could not verify it’s exact condition myself and wasn’t going to send lots of money to a stranger without knowing more. I found Michael at M&R and thanks to his shops thorough PPI I was able to make an informed decision. I was sent pictures of all concerns no matter how minor they were. The charge was very reasonable. Actually less than I thought it would be. I was so pleased with the value that I actually paid a little extra to say thanks. Unfortunately I am too far away to use them on a regular basis but for you local folks there should be no doubt on where to take your European car.

Karl we appreciate you taking the time to share your thoughts. Our family business values hearing our clients' feedback. We also would like to thank you for your business and patience with us and hope you are able to enjoy your newest Ultimate Driving Machine as I'm sure your family will enjoy that vehicle tremendously. Our warmest wishes to the entire Troy family over the Holidays, and remember it's always safer to keep your driving speed under the "speed of light." Enjoy!

- M&R Car Import Service II, Inc.
5

Mike and the rest of the team at M&R were great. I had failed my emissions test and they diagnosed the issue, and ensured that my car passed. They even helped me obtain the new license sticker to save time and hassle on my part, which was great. They also did a full assessment of my car so I know what may need fixing or attention in the near future. All repairs and costs were communicated up front and in advance of any work done. These guys are great and I will definitely be back for any work that I need done in the future. Thanks guys and happy holidays!!!

5

Mike and the rest of the team at M&R were great. I had failed my emissions test and they diagnosed the issue, and ensured that my car passed. They even helped me obtain the new license sticker to save time and hassle on my part, which was great. They also did a full assessment of my car so I know what may need fixing or attention in the near future. All repairs and costs were communicated up front and in advance of any work done. These guys are great and I will definitely be back for any work that I need done in the future. Thanks guys and happy holidays!!!

Jen, we appreciate you taking the time to share your thoughts. Our business values hearing our clients' feedback. We also would like to thank you for your business and hope all is going well with your Mini Cooper. Have a wonderful holiday season as well and hopefully you add to your international coin collection soon!

- M&R Car Import Service II, Inc.